Refund and Returns Policy

Returns and Refunds Policy

At Al Hashimya Group, we strive to ensure that our customers are completely satisfied with their purchases. Our returns and refunds policy is governed by the terms and conditions outlined in the agreement and contract signed by both parties.

Key Points of Our Policy:

  1. Eligibility for Returns and Refunds:

    • Products must be returned in their original condition, unused, and with all original packaging and documentation.
    • Requests for returns or refunds must be made within the timeframe specified in the signed agreement.
  2. Process for Returns:

    • Contact our customer service team to initiate a return. Provide details of the product and the reason for the return.
    • Our team will guide you through the return process and provide any necessary documentation or instructions.
  3. Refund Procedure:

    • Once the returned product is received and inspected, we will notify you of the status of your refund.
    • If approved, the refund will be processed according to the terms outlined in the agreement, using the original method of payment unless otherwise specified.
  4. Exceptions:

    • Customized or special order items may not be eligible for return or refund, as specified in the agreement.
    • Any discrepancies or issues related to the product must be reported within the timeframe specified in the signed agreement.

For any questions or further clarification regarding our returns and refunds policy, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory resolution.